We have built our reputation on providing straight talk and honest answers about car buying both on the radio and online, resulting in a strong referral engine.
Referral buyers are confident theyll get a fair price and our dealers are able to make a fair profit on the purchase. When a CarProUSA Referred Buyer shows up at your dealership they are not only likely to buy a car, they also provide other benefits.
Our Certified Dealers close CarProUSA referrals at a high rate.
We want you to succeed, so we provide materials and support to make it easy for you to provide a VIP Experience to any customer.
You must not receive more than three negative CarProUSA customer reviews within a six-month period. A negative review is a score of 1 or 2 stars out of 5. You must respond to any negative reviews to the customers satisfaction within 2 days. CarProUSA will follow up on any negative reviews to ensure the dealer handles them appropriately.
You have the opportunity to provide additional insight and provide a response. Multiple negative customer reviews can result in loss of Certified Dealership status. If you do not respond, the negative review will appear on your dealer page with a version of the following response from our team:
We apologize for your negative experience with [dealership name]. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our at the dealership, forwarded this information to them, but unfortunately we have not received a response.
Thank you in advance for your commitment to providing an outstanding car buying experience one customer a time. Together we will sell more cars!
Interested in becoming a Certified Dealer? Contact us here: