Contact Information | Audi Sugar Land

Audi Sugar Land

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Chris Childs
General Manager
Audi Sugar Land
10330 Highway 90A
Sugar Land, TX

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At CarProUSA we connect you directly to Chris Childs, a CarProUSA certified specialist, at Audi Sugar Land. Chris Childs is available to answer all your questions, help you find the right vehicle and financing option and provide you an exceptional, priority experience.

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too.

June 6, 2019
Edward M.
Please, do not ask them to me now. I never heard anything back from them at all. I sent them a long detailing what I was looking for, but no response.
I downloaded the CarProUSA Priority Pass, so if I decide to go visit the dealership, I will take the pass with me when I go.
Response from CarProUSA
We apologize for your negative experience with Audi Sugar Land. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is better.

May 25, 2019
Levi L.
I was ed by Craig B through , and was asking a simple question about incentives deals. He then assumed I was trying to haggle him, even though I thought the price of the car was a fair deal. I was just curious if they had any incentives going on soon. My question never got answered, but he did apologize, but I am still looking elsewhere. I heard wonderful news about this dealership too.
Response from CarProUSA
I am sorry for your experience at our store. Please give me a call at 281.269.8810 at your convenience to discuss. Our goal is to serve you at the highest level and I apologize that we fell short Thank you, Chris Childs, General Manager

May 13, 2019
Daymeian L.
Very fast and friendly.

April 24, 2019
Lalo G.
They gave us a great discount on the Q7 for being a CarPro member. Gerardo and Brent were great. The service is excellent and very professional. I totally recommend Audi of Sugar Land. There was no pressure and they got us what we wanted with out asking questions. They made sure we were happy.

March 27, 2019
David S.
Did not go quite as seamlessly as I expected, and could be partly my fault. I will explain. Shortly after receiving the car pro certificate I received a call from the dealership. I did not pay much attention to the name of the caller, but assumed it was the dealership and was the result of my ing you. We set up a time for la test drive, and when I arrived I looked again at the certificate for the name of my . Chris . However Robert met me at the door and said he had the car ready for me to test drive. I assumed I had been handed off to another salesman (well that happens, no problem).
After the test drive I set down with Robert to work out a deal. . A second individual presented me an offer sheet allowing me $17,500 for my trade in and the internet price for their car, difference of 29,500 , advised me that he could only sell my car for $22,500. I advised that I would pay max $25,000 difference, we settled at $25,500 difference and I bought the A8L. The following week they had my trade advertised at $27,500 The car was gone in about one week.
After signing the papers, I was handed the keys and left. Later. as I attempted to sort through all of the electronic wizardry, I thought it would have been nice if someone could have taken the time to brief me on at least some of the features of the car.
I want to make it clear however that all of the personnel were polite professional and there was no pressure put on me to buy. However I did expect something different. A couple of years ago we used car pro at West Side Lexus to buy my wife's car. the guy was fantastic, could not do enough for us and that was my expectation from Sewel.
Love the A8L,
Response from CarProUSA
Thank you for bringing this to my attention. I apologize, I was not aware that David was coming in. My process is to reach out to Despreporno customers via the phone or before the make it to the dealership. In regards to the trade in, from my records it looks as if the trade in vehicle is still for sale at our dealership and we have taken the vehicle through the certification process that does add significant expense but also value for the customer. I will have our technologist reach out to Mr. Scott to go over the features of the vehicle, our apologies this should have been completed at the time of delivery. We will go to his house if necessary to help with the programming. -Chris Childs, General Manager, Audi Sugar Land

March 10, 2019
Ralph C.
Great treatment by GM to sales staff. Unfortunately, I got a significantly better pricing option (trade in value). I believe they were fair and friendly and would recommend shopping at this location.

February 24, 2019
Steve C.
I was interested in the Audi Q8 and the only reason I did not purchase the vehicle was that it was under powered. When Audi comes out with a higher powered version, I will look nowhere but Audi Sugar Land. They were extremely helpful and they have a long standing reputation for excellent service.
Response from CarProUSA
Hello Steve, We do appreciate this feedback concerning your recent visit to Audi Sugar Land. Russ is always on point and does an outstanding job there. He will be ready when you are! We do thank you for being a valued show listener, and Russ and the entire team at Audi Sugar Land do thank you for this opportunity to earn your business!

February 20, 2019
Scott B.
Although we did not purchase a vehicle from here, Craig took excellent care of us.
Response from CarProUSA
Hello Scott, It's great to receive this feedback concerning your recent visit with Craig at Audi Sugar Land. They always do a fantastic job! We do appreciate you being a valued show listener, and thank you for working with Craig and the Audi Sugar Land team and giving them an opportunity to earn your business!

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