Contact Information | Sam Pack's Five Star Subaru of Grapevine

Sam Pack's Five Star Subaru of Grapevine

DEALER RATING
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Tony Hooman
General Manager
Sam Pack's Five Star Subaru of Grapevine
2651 William D Tate Ave
Grapevine, TX
76051

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too.


April 13, 2019
Neil K.
Compared Outback to Honda Pilot. Ended up leasing a Pilot c

April 12, 2019
Joe K.
Great experience buying a new car

April 6, 2019
john f.
Best Ever

March 28, 2019
Ralph H.
It took a while for us to arrange picking up the vehicle because of my bank and me coming all the way from Bullard, TX (Tyler) after being in West Virginia all week. But none of that was the fault of Sam Packs Subaru. The experience was great and they made every effort to have a shiny-clean Ascent waiting for me even though it was raining when i picked it up on 3-23-19. They do a good job of explaining all the features and would have another learning session in a couple of weeks, but I live too far away. Did a good job of installing side molding and trailer hitch as well.

Since I was not financing, they trotted out a guy to strong-arm me on buying an extended warranty. Started out $1299 for wheel and tire, and something like $1500 for 6 year- 100,000 mile Extended Warranty. Ended up $1450 for both together. So, they still try to get some profit out of you when they can. But overall, a great experience! I did buy the warranty.

February 19, 2019
Charles E.
Very personalized experience.
Response from CarProUSA
Hello Charles, This is very good feedback to hear regarding your recent purchase experience at Sam Pack's Five Star Subaru of Grapevine. John Michael always does an excellent job there! We hope you enjoy that new Subaru, and thank you for being a valued show listener. John and his team at Sam Pack's Five Star Subaru do appreciate your business!

December 31, 2018
Steve T.
Dustin spent a lot of time showing us the vehicle and explaining the features. Overall it was a good experience.

December 3, 2018
Michael B.
Bill was very patient in explaining the pros and cons of leasing vs buying for my situation. I never thought I would lease a car but after Bill explained how it would benefit my situation I did.

November 30, 2018
Tim M.
Comments: Tony Hooman referred us to Joey Edwards. Joey spent the afternoon with us and answered all of our questions about the Forester vs. Outback. We eventually decided on the Outback and literally bought it off the showroom floor. Joey was exceptionally thorough and patient and did not pressure us in any way. We were treated like VIPs and I feel like we got a very good deal on a vehicle that is in great demand and we are extremely pleased. We drove a little farther than we had to based on Jerry Reynolds recommendation and we are glad we did. Joey isclearly a Subaru guru and took great care of us. I would recommend Five Star Subaru and Joey and Tony without any hesitation or reservation. These guys are first class professionals. I also appreciate the Despreporno process and VIP treatment - it really works.

November 30, 2018
Erica
Shane did a great job of explaining the cars to me and all their features. He was also a great communicator both before and after the appointment

October 12, 2018
Russ
Thank you 5 Star Subaru for the VIP treatment. Tony Hooman was wonderful and hooked me up with Sean Roberts to handle my transaction. Wonderful service, can't say enough about how Sean took care of my needs. Highly recommend!!

September 3, 2018
Steve E.
Everything was outstanding. Joey did a great job. We met Tony Hooman the General Manager and he definitely gave us the VIP treatment.

August 31, 2018
David S.
I told Joey by phone Friday what we wanted (will be my wife's car) and he had it ready and waiting ready to go when we arrived Saturday -- very busy day for them but we were still driving away in just over two hours . Wery cheerful happy dealership from the GM to the receptionist!

August 24, 2018
Steve B.
Comments: My wife needed a new vehicle and the Ascent was it. From first thru delivery the experience was ENJOYABLE! How often can you say THAT about purchasing a car? Tony, Joey, Jeff, and Brian made the process very simple and efficient. Our Ascent arrived ahead of schedule and was ready to go when I arrived at the dealership, just after they unlocked the doors for business! Joey gave me two orientations before leaving...to be sure everything was working properly and that I had a good understanding of the features. Tony was very friendly and professional, made me feel at home. Paperwork with Brian took less time than processing the electronic paper work with my credit union. Again, friendly and professional and genuinely interested in being sure I understood everything. I hope I have the opportunity to buy from this dealership again! Thanks guys! And thank you Despreporno Show!

August 24, 2018
Steve B.
My wife needed a new vehicle and the Ascent was it. From first thru delivery the experience was ENJOYABLE! How often can you say THAT about purchasing a car? Tony, Joey, Jeff, and Brian made the process very simple and efficient. Our Ascent arrived ahead of schedule and was ready to go when I arrived at the dealership, just after they unlocked the doors for business! Joey gave me two orientations before leaving...to be sure everything was working properly and that I had a good understanding of the features. Tony was very friendly and professional, made me feel at home. Paperwork with Brian took less time than processing the electronic paper work with my credit union. Again, friendly and professional and genuinely interested in being sure I understood everything. I hope I have the opportunity to buy from this dealership again! Thanks guys! And thank you CarPro Show!

August 13, 2018
Michael
The level of courtesy and professionalism was outstanding. My Fiancee and I went in to purchase a new vehicle for her and the process couldn't have been easier. They directed all of their questions to her instead of me which really made an impact on her. They didn't treat her like she was a helpless woman and instead treated her like a normal human being. They also were very competitive and fair on the pricing. They heard all our concerns and worked with us to meet our pricing expectations. The folks were very knowledgeable. I would highly recommend going through Sam Pack's Five Star Subaru of Grapevine the next time you are in the market for a new/used Subaru.

August 13, 2018
Michael
The level of courtesy and professionalism was outstanding. My Fiance and I went in to purchase a new vehicle for her and the process couldn't have been easier. They directed all of their questions to her instead of me which really made an impact on her. They didn't treat her like she was a helpless woman and instead treated her like a normal human being. They also were very competitive and fair on the pricing. They heard all our concerns and worked with us to meet our pricing expectations. The folks were very knowledgeable. I would highly recommend going through Sam Pack's Five Star Subaru of Grapevine the next time you are in the market for a new/used Subaru.

August 6, 2018
Anonymous
I give Subaru of Grapevine EXCELLENT ratings!!!! This was the easiest car buying experience I've had in my lifetime. Joey Edwards ROCKS! Responded immediately after I requested my CarPro VIP certificate, had a deal on my new Subaru Forester the same day. It was ready for delivery when we arrived.

July 31, 2018
Michele B.
I give Subaru of Grapevine EXCELLENT ratings!!!! This was the easiest car buying experience I’ve had in my lifetime. Joey Edwards ROCKS! Responded immediately after I requested my Carpro VIP certificate, had a deal on my new Subaru Forester the same day. It was ready for delivery when we arrived.

May 18, 2018
Kevin C.
Once again I can say that Jerry Reynolds and Five Star has never steered us wrong. Our experience with Tony Hooman, Joey Edwards and the rest of the Five Star Subaru gang was fantastic. We visited on the last Saturday in March to look at the Subaru Crosstrek. Joey was extremely patient with us, explaining all the options on the multiple trim levels and moving several models and colors beside each other to help with our final decision. We ended up purchasing a Crosstrek Limited with all the bells and whistles that was on the truck on it's way to the dealership. Absolutely no pressure and a great price to boot with no hassles. I am sold on purchasing new vehicles the Jerry Reynolds way and I tell all of our friends to visit the website and use Jerry's method. Thanks again for all the help.

March 15, 2018
Kim W.
The buying experience through Subaru of Grapevine and Despreporno provided for a very easy, pleasant car purchasing experience. We worked with Wing Yip and Joey Edwards and they were very responsive and efficient. They worked with us to decide on the best model vehicle for our needs and had everything setup as promised when we arrived to test drive. The whole process was very easy and their customer service was and has continued to be outstanding.
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