Contact Information | Sam Pack's 5 Star Ford - Carrollton

Sam Pack's 5 Star Ford - Carrollton

DEALER RATING
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Trey Russell
General Manager
Sam Pack's 5 Star Ford - Carrollton
1635 S Interstate 35E
Carrollton, TX
75006

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too.


May 21, 2019
Wendy C.
I did not have my VIP pass with me, but did tell them that CarProUSA sent me their way and if that wasn't the VIP treatment then I don't know what would be. They ed me while we were on vacation, which was fine. Reuben asked what we wanted, I sent him the lit of wants and requirements, the colors in order of preference and they had what I wanted within a day or two. We got back from our trip, drove up to see them, they had the bedliner installed (spray on), the truck detailed and waiting for us in the shade, with a FULL tank of gas.
Reuben greeted us with a handshake, cold water bottles, and a smile. He did some paperwork, walked us over to Terry Smith who finished most of the work, then we went to an office to write the check and talk about extended warranties, which we bought at a very reasonable price. I wish I had caught his name, great friendly guy. Terry showed us the bells and whistles on the truck- there are many- and we were out of there before traffic got horrid.
I will be making the trip to the dealership for all maintenance and have told all my friends and family they need to make the trip to Sam Pack 5 star Ford. It truly is worth the trip!
Response from CarProUSA
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Sam Pack's 5 Star Ford Carrollton. We wish you safe travels in your new vehicle and look forward to seeing you again soon!

April 8, 2019
James G.
Reuben was great and tried to help any way he could.

March 26, 2019
Ryan B.
He was nice person, however he seemed new, so the process took awhile.

March 20, 2019
Randy B.
Very friendly non pressured experience--not sure if that was because I had previously purchased a vehicle there or not?
Response from CarProUSA
Glad to hear it, Randy. That's the experience you can expect when you are CarProUSA VIP. We appreciate your feedback!

March 20, 2019
Travis J.
This is the fourth vehicle I have purchased through CarProUSA.

March 16, 2019
Wayne P.
The buying experience was as promised by CarPro. Mr. White and Mr. Long were knowlegeable and personable. The purchase of the vehicle was straight forward and without any difficulty. The selling price and the trade-in offer were upfront and arrived at in an efficient and amiable manner.

March 14, 2019
David A.
This was my sixth CarPro purchase, I did the deal with a total of five text messages in about ten minutes and the price was $50 lower than the lowest kbb.com fair price. This is the only way to buy a car.

March 7, 2019
kelly l.
I don't purchase new trucks often, I like to drive them until the wheels fall off. My current f-150 has nearly 250k miles on it, that I purchased from your son, BJ (I am very sorry for you loss) back in 2008. I just replaced it with a 2018 f-150 and purchased from Sam Pack - Carrollton again. I kept delaying this purchase, but the 0% interest rates offered by Ford was the motivating factor along with push to move out the 2018 models. I still have both trucks and look forward to seeing how the 2 compare over time. I am giving the 2008 truck to my kids. Thanks for this service Jerry. PS I love your newsletters with past dealer stories "road down memory lane" articles. If you ever visit my home, I'll be sure to have some towels handy with your initials on them.

March 6, 2019
David A.
I purchased my fourth vehicle from 5 Star Ford last week, and it was my sixth CarPro deal. totally painless, upfront pricing, and I did the whole deal by texting and it took me five minutes. Awesome!

February 20, 2019
Susan M.
I had a great experience, and love my new van!
Response from CarProUSA
Hello Susan, We're glad to hear your comments regarding your CarProUSA experience with Zach at Sam Pack's 5 Star Ford- Carrollton. He is always excellent to work with! We thank you for being a valued show listener, and congratulations on that new van! Zach and the team at Sam Pack's 5 Star Ford- Carrollton certainly thank you for your business!

October 8, 2018
Brian S.
Bobby and Jeff were very courteous, helpful and friendly. We struck a deal in 30 minutes.....Thanks for your assistance Jerry!

September 12, 2018
Suzzane
I had bought a new vehicle from this dealership almost a year ago, but wanted to explore trading for a smaller vehicle. My person wasn’t available, so the dealership researched and found my previous salesman. He was off property picking up a vehicle, so he recommended a colleague. Flash jumped in and worked with me. Both times I’ve done business with Five Star Ford in Carrollton have been enjoyable!
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